Shipping policy
Where we ship
Legion Gear ships Australia-wide.
We also ship to New Zealand, the United States, Canada, the United Kingdom and parts of the European Union. If you don't see your country at checkout, email us at info@legiongear.com.au and we'll see what we can do.
Australia
| Option | Carrier | Estimated delivery | Cost |
|---|---|---|---|
| Standard | Australia Post Parcel Post | 7–10 business days | $15, free on orders over $150 |
| Express | Australia Post Express | 3–5 business days | $20 |
| VIP, jump the line | StarTrack or Australia Post Express | 1–3 business days | $25 |
VIP orders get priority processing and dispatch, not just faster freight.
Delivery estimates are to metro areas. Regional and remote deliveries take longer.
International
| Destination | Estimated delivery | Cost |
|---|---|---|
| New Zealand | 5–8 business days | $18, free on orders over $250 |
| United States and Canada | 5–8 business days | $25, free on orders over $300 |
| United Kingdom | 5–8 business days | $30, free on orders over $300 |
| Parts of the EU | 5–8 business days | $50, free on orders over $300 |
Your shipping cost is shown at checkout before you pay.
All delivery timeframes are estimates. They can vary with carrier delays, public holidays, peak periods and things outside our control.
Import duties and taxes
Orders shipped outside Australia may attract import duties, taxes, GST or customs charges on arrival. These are set by the destination country and are not included in the price you pay us.
You are the importer of record. Any duties, taxes or brokerage fees are your responsibility. We have no way of calculating or collecting them in advance, so we recommend checking with your local customs authority before ordering.
If a shipment is refused or left unclaimed and the charges go unpaid, the parcel is either returned to us or disposed of by customs, depending on the country.
- If it comes back to us, we'll refund the value of the goods less the cost of return shipping. The original shipping cost isn't refundable.
- If customs disposes of or destroys it, we're unable to refund it.
Customs delays. Inspections can hold a shipment for days, occasionally weeks. That's outside our control and isn't grounds for a refund, but tell us and we'll help you chase it.
Order processing
We aim to dispatch all orders within 24 to 72 hours.
During public holidays, major promotions and high-volume periods, processing may take longer.
Tracking and delivery
Tracking details are emailed to you once your order is dispatched.
If your parcel goes missing or arrives damaged, tell us. We'll lodge the enquiry with the carrier and sort it out. Depending on what happened you'll get a replacement or a refund. You don't have to chase the carrier yourself.
Incorrect addresses. If the delivery address you gave us is wrong or incomplete and the parcel is returned to us, we'll resend it once you cover the resend postage fee.
Delays. Weather, carrier disruption and customs holds are outside our control. We'll help you track anything that's running late.
Changing or cancelling an order
Once tracking has been generated we can't cancel, change the address, swap products or upgrade the shipping method.
If you spot a mistake before that, email info@legiongear.com.au straight away and we'll fix it if we can.
Your rights
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
Need help?
info@legiongear.com.au 08 6186 5277